CCS- Call Center Solution

The Contact Center solutions offered by us are designed perfectly to meet the requirements as the customers’ first touch point and play powerful role in well maintaining customer relationships. The contact center software solutions also helps in building company’s brand image and effectively handle the process handling demands of contact centers.

CCS is a complete contact handling solution that enables both in-bound and out-bound operations. A standards-based solution, CCS delivers wide-ranging capabilities including Automatic Caller Distribution (ACD), IVR assistance, call queuing, intelligent screen pop-up, automatic dialing, voice logging, live monitoring, quality monitoring, CRM integration, MIS reporting and other features that can be customized.

These contact centers solutions are very much applicable in different business processes, which includes telemarketing & sales, customer support, collections, technical support, marketing research and help-desk

Further, these all-inclusive solutions are also ideal for handling business processes like

  • Customer support
  • Telemarketing and sales
  • Collections
  • Technical support
  • Marketing research
  • Helpdesk
  • Contact Us

    Plot No: 109NP, D.No: 12-5,
    Chowdariguda, VTS Phase -3,
    Hyderabad-500088, Telangana.
    Telephone: (+91) 77 0206 0404